Methix Privacy Policy

Effective date: 2026-05-20 Last updated: 2026-05-20

Methix, Inc. ("Methix," "we," "us," or "our") cares about your privacy. This Privacy Policy explains what information we collect, why we collect it, who we share it with, and what choices you have.

This Policy applies to mymethix.com, the Methix mobile and web applications, and all related services (together, the "Service"). It is part of our Terms of Service.

If anything in this Policy is unclear, email us at hello@mymethix.com and we will be glad to explain.

1. The Short Version

• We collect the information you give us (account profile, goals, music submissions, conversations with Arna, posts in Community) and basic information about how you use the Service.
• We use it to operate the Service, personalize the experience for you, process payments, send transactional emails, and improve quality.
• We do not sell your data, share it with advertisers, or use it to train AI models.
• We share limited data with a small number of named service providers (Microsoft, Stripe, Google) only as needed to run the Service.
• You can access, correct, or delete your account by emailing us.
• Members of the Methix team may review conversations with Arna to fix bugs and improve quality. This is intentional and how we keep the platform working well.

The rest of this Policy fills in the details.

2. Information We Collect

Information you give us

• Account information. Your name, email address, password (stored as a one-way encrypted hash — we never see the original), profile photo, stage name, bio, location, genre, and other profile fields you choose to fill in.
• Subscription information. Your subscription plan and payment status. Payment card details are collected and stored by Stripe — Methix does not store your full card number.
• Content you create. Your messages to Arna, your Community posts and reactions, your Studio submissions (audio files and notes), your Roadmap goals, any milestones or achievements you log, and any other content you submit through the Service.
• Support communications. Emails and messages you send us when you contact support.

Information we collect automatically

• Usage data. Which features you use, when you log in, which page you are currently viewing, and similar information needed to operate the Service.
• Technical data. Your device type, browser, IP address (used to identify your session and prevent abuse), and standard logs that web servers produce.

What we do NOT collect

• We do not run third-party analytics or tracking pixels (no Mixpanel, no Segment, no Google Analytics, no Facebook tracking).
• We do not track you across other websites.
• We do not buy data about you from data brokers.

3. How We Use Your Information

We use your information for these purposes, and these only:

• To operate and personalize the Service. The more Arna knows about your situation (your goals, your past wins, your genre, your past conversations), the better the advice she can give you. This is the central reason we collect what we collect.
• To process payments. Through Stripe, our payment processor.
• To send transactional emails. Password resets, billing receipts, important account notices, and similar messages.
• To provide customer support. When you email us, we look at your account to help.
• To review quality. Members of the Methix team may read conversations with Arna and other content to identify bugs, improve Arna's responses, and ensure the Service is working well. This is a deliberate, human-in-the-loop quality process — not an automated system.
• To prevent fraud and abuse, and to comply with the law. Including investigating violations of our Terms or Acceptable Use Policy.

What we DO NOT do with your data

• We do not use your conversations or content to train artificial-intelligence models.
• We do not sell your data to anyone.
• We do not share your data with advertisers.
• We do not share your music, ideas, or conversations with other Methix users — except for content you explicitly choose to share (such as a Community post or a Studio submission you enter into a session).

4. Who We Share Information With

We share limited information with a small set of trusted service providers, only as needed to operate the Service. We do not share with anyone else.

Service providers

Each of these providers has contractual obligations to handle your data securely and only for the purposes we authorize. None of them are permitted to sell your data or use it for their own purposes.

We do not share data with third-party advertisers, marketing networks, data brokers, or social networks.

Other Methix users

You control what other users see:

• Your profile (name, photo, bio, etc.) is visible to other Methix users. Your profile photo is stored at a public URL on our infrastructure — anyone with the URL can view the image, just like profile photos on most social platforms.
• Community posts are visible to other Methix subscribers.
• Studio submissions are visible to the admins and reviewers of the specific session you submit to. Audio playback is provided through short-lived, secure links — files are not publicly accessible.
• Conversations with Arna, your Roadmap, and your logged milestones are private to you (and to Methix team members who review for quality).

Legal disclosures

We may disclose information if we are required to do so by law (for example, a valid subpoena or court order), or if necessary to protect the rights, safety, or property of Methix, our users, or others.

Business transfers

If Methix is involved in a merger, acquisition, or sale of all or part of its business, your information may be transferred as part of that transaction. We will notify you (for example, by email) before your information becomes subject to a different privacy policy.

5. How Long We Keep Your Information

We retain your account information, content, and conversation history for as long as your account is active, plus a reasonable period after that for legal, accounting, or fraud-prevention purposes (typically up to one year).

We keep this information because Arna becomes more useful to you the more she knows about your situation over time. We do not currently offer in-app self-service deletion of individual conversations or items within your account.

Deleting your account or specific content

You can request deletion of your account and all associated data at any time by emailing hello@mymethix.com. We will process your request within 30 days.

You can also request deletion of specific content (for example, a particular conversation or submission) by emailing us. We honor these requests except where we are legally required to retain the information.

After deletion:

• Your account and personal data are removed from our active systems.
• Some information may remain in backup systems for a limited period (typically up to 90 days) before being permanently erased.
• We may retain anonymized or aggregated data that cannot be used to identify you.
• Content you shared publicly (such as Community posts that other users have seen) may remain visible in those users' own records, even after we remove it from our system.

6. How We Protect Your Information

We take reasonable measures to protect your information:

• Encryption in transit. All communication between your device and our servers is encrypted (HTTPS).
• Access controls. Only authorized Methix team members can access user data, and only when needed to do their job.
• Private storage for sensitive content. Music submissions are stored privately and accessed only through short-lived, secure links — they are not posted to a publicly browsable location.
• Secure payment handling. Payment card details are handled entirely by Stripe, a PCI-compliant payment processor. We never see your full card number.

No system is perfectly secure. If we learn of a security incident that affects your information, we will notify you as required by law.

7. How Arna handles your conversations

Arna is Methix's industry advisor. She is powered by AI, which means your conversations with Arna are processed by software. Here's what that means for your privacy:

• The AI model that powers Arna is operated by Microsoft. When you message Arna, your message and relevant context are sent to Microsoft's enterprise AI platform for processing. Microsoft has contractually committed not to use your messages to train AI models.
• Methix does not train AI models on your conversations. Period. The expertise Arna delivers comes from a knowledge library that Methix human-curates — not from learning on user conversations.
• Your conversations are stored in our system so Arna can remember context across a session and over time (this is how she gets better at helping you specifically).
• Members of the Methix team may read your conversations to identify bugs, improve quality, and ensure Arna is giving good advice. This is a human review process, not an automated one. We do not share what we read with anyone outside the Methix team.

If you do not want a specific message or conversation to be retained, you can ask us to delete it (see Section 5).

8. Your Privacy Rights

Depending on where you live, you may have legal rights regarding your personal information. Regardless of where you live, Methix honors the following rights for all users:

• Access. You can request a copy of the personal information we hold about you.
• Correction. You can correct most of your profile information directly in your account settings. For other corrections, contact us.
• Deletion. You can request deletion of your account or specific personal information (see Section 5).
• Objection. You can ask us to stop using your information for a particular purpose.

To exercise any of these rights, email hello@mymethix.com. We will respond within 30 days.

California residents

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights, including the right to know what categories of personal information we collect, the right to delete personal information, and the right to opt out of the "sale" or "sharing" of personal information.

We do not sell or share your personal information for cross-context behavioral advertising. If you'd still like to make a formal CCPA request, email hello@mymethix.com with the subject line "CCPA Request."

9. Children

Methix is intended for adults. You must be at least 18 years old to use the Service. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it.

If you believe a child under 18 has provided us with personal information, please contact us at hello@mymethix.com.

10. International Users

Methix is operated from the United States. The Service is currently intended for users in the United States. If you access the Service from outside the U.S., you understand that your information will be transferred to, stored in, and processed in the United States.

11. Changes to This Policy

We may update this Policy from time to time. If we make a material change, we will notify you (for example, by email or through the Service) before it takes effect. The "Last updated" date at the top of the Policy reflects the most recent change.

12. Contact

Privacy questions or requests? Email hello@mymethix.com.

For day-to-day account or billing support, email support@mymethix.com.

Methix, Inc. — Delaware, USA